McDonald's faces compensation of Rs.15,000!

February 01, 2013 17:38
McDonald's faces compensation of Rs.15,000!

Fast food giant McDonald's has been directed by a consumer forum in Delhi to pay Rs. 15,000 as compensation to one of its customers for delivering a non-veg burger instead of the vegetarian one she had ordered.

Moreover, the bench presided Narendra Kumar said by delivering the customer a non-vegetarian burger instead of the vegetarian burger ordered by her is a gross negligence on the part of the delivery-crew-member, whose conduct is equivalent to deficiency-in-service and that Allowing the complaint, we direct the opposite party (McDonald's) to pay to the complainant Rs. 10,000 as compensation and Rs. 5,000 as cost of litigation

To say more, it seems the order came from Delhi resident Vimal Chaudhary who had complained that she had ordered for two vegetarian burgers, but she was delivered one non-vegetarian and one vegetarian burgers.

In fact, in its defence, the McDonald's had opposed that the woman had wilfully accepted the non-veg burger instead of the vegetarian one ordered by her. Even though the forum, however, rejected the contention, saying had she wanted a non-veg burger she would have ordered one.

The fact remains that both had mistakes at their end!

(AW:Samrat Biswas)

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